Privacy Policy

Effective date: 3 July 2026

The Trustee for Chordia Family Trust (ABN 79 114 603 979), operating the Havan Kund online store at havankund.com.au (“we”, “us”, “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you agree to this policy.

•     Personal information: such as your name, billing and delivery address, email address and phone number when you place an order or create an account.

•     Payment information: payment card details are collected and processed securely by our third-party payment providers; we do not store full card numbers.

•     Usage information: how you interact with our website, including pages visited and products viewed.

•     Device information: such as IP address, browser type and operating system.

•     Order fulfilment: to process and deliver your orders, communicate about your purchase and provide customer support.

•     Personalisation: to improve and tailor your shopping experience.

•     Marketing: with your consent, to send promotional emails and updates. You can opt out at any time.

•     Analytics: to understand how our website is used and to improve our services.

•     We do not sell or trade your personal information.

•     Service providers: we share information with trusted providers who help us operate – for example postal and courier companies (who need your delivery address), payment processors and IT providers – who are required to keep it confidential.

•     Legal reasons: we may disclose information where required by law or to protect our rights, safety or property.

Some of our service providers (for example, cloud hosting or analytics) may store or process data overseas. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

•     We use reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration and destruction.

•     No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We use cookies and similar technologies to operate our website, remember your preferences and analyse traffic. You can manage cookies through your browser settings; disabling them may affect site functionality.

•     You may request access to, or correction of, the personal information we hold about you.

•     You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.

•     If you have a privacy concern, you can contact us, and you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised effective date.

For any privacy questions or requests, contact us at info@havankund.com.au.