Shipping Policy

Havan Kund – Mild Steel Fire Pits for Ceremonial Use

Thank you for shopping with Havan Kund. This policy explains how we process, ship and deliver your order across Australia.

•     In-stock orders are usually processed within 1–2 business days after your payment has cleared.

•     Orders are not dispatched on Weekend and public holidays.

•     We deliver Australia-wide via Australia Post or a reputable courier.

Once dispatched, estimated delivery times are generally:

•     Metro areas: 2–5 business days

•     Regional & remote areas: 5–10 business days

These are estimates only and are not guaranteed. Delivery times may be affected by carrier delays, weather, peak periods and circumstances outside our control.

•     Shipping is calculated at checkout based on your order and delivery location.

•     Any flat-rate or free-shipping offers, where available, will be shown at checkout.

•     We deliver to a physical residential or business street address only.

•     We are unable to deliver to PO Boxes or parcel lockers – please provide a street address at checkout.

•     Depending on the carrier, you may need to be available to receive the parcel, or it may be left in a safe place or collected from a carrier depot as per the carrier’s process.

Warehouse pickup or collection is not available. All orders are delivered to your nominated address.

Once your order ships, we will email you tracking details where available so you can follow your delivery.

•     We ship within Australia only.

•     We do not currently offer international shipping.

•     Inspect on arrival: please check your order for visible damage when it arrives.

•     If your order arrives damaged, contact us within 48 hours of delivery at info@havankund.com.au, including your order number and clear photos of the item and packaging. We will work with you to resolve the issue promptly.

If your order does not arrive within the expected timeframe, please contact us at info@havankund.com.au. We will start a trace with the carrier to locate your parcel. If it cannot be located, we will arrange a replacement or refund in line with our Return & Refund Policy.

If you have any questions about shipping, please contact our team at info@havankund.com.au.