Return & Refund Policy

Havan Kund – Mild Steel Fire Pits for Ceremonial Use

At Havan Kund we want you to be happy with your purchase. Please read this policy together with your rights under the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or replaces these rights.

We do not offer refunds, returns or exchanges for change of mind – for example, if you decide you no longer want the item, find it cheaper elsewhere, or no longer have a use for it. Please choose carefully and get in touch with any questions before you order. This does not affect your rights under the ACL if an item is faulty.

If your item is faulty, damaged on arrival, or not what you ordered, please contact us at info@havankund.com.au with your order number and clear photos within 5 days of delivery. Where the problem is due to our error, we will cover return shipping and arrange a remedy as required by the ACL.

•     Our standard remedy is a like-for-like replacement. Where a replacement is unavailable, or where the fault is a major failure under the ACL, a refund will be provided.

•     Minor faults: we may offer a repair, replacement or refund.

•     Major faults: you may choose a refund or a replacement, as provided by the ACL.

•     Approved refunds are processed to your original payment method within 5–10 business days.

•     Consumer guarantees: our products are covered by the consumer guarantees under the Australian Consumer Law. We do not offer a separate fixed-term warranty; instead, these guarantees apply for a reasonable time given the nature, price and use of the product.

•     Surface finish & patina: our fire pits are made from mild steel and are made to hold fire. With use and exposure to heat, moisture and the elements, the steel will naturally discolour and develop surface patina or rust over time. This is a normal characteristic of the material and is not a defect.

•     The consumer guarantees do not apply to problems caused by normal wear, weathering, misuse, accidental damage, or use contrary to the product or safety instructions.

To begin, email us at info@havankund.com.au with your order number, a description of the issue, and photos. We will guide you through the next steps before you send anything back.

Questions about returns or refunds? Contact us at info@havankund.com.au.